Official Platform Documentation

AEO Knowledge & User Guide Hub

Everything you need to navigate your dashboard, build conversational prompt libraries, log sprint actions, and integrate programmatically.

1. Getting Started & Account Navigation

1

Secure Google Single Sign-On

Log in with your authorized Google Account. Role-based access automatically routes you to your assigned client organizations.

2

Organization Switcher

Use the dropdown in the sidebar to switch between company domains. All telemetry, trends, and competitor lists update instantly.

3

Multi-Engine Controls

Toggle individual AI engines (ChatGPT Search, Google Gemini, Perplexity) directly from the sidebar chip controls.

2. Understanding Your Scorecard & Metrics

📊 AI Visibility Score0 – 100

Composite score measuring citation (+15), brand mention (+15), explicit recommendation (+30), early list position (+20), and positive sentiment (+20).

🔗 Citation Win Rate% Rate

Percentage of AI searches where the model embeds a direct, clickable hyperlink back to your website domain as a verified source.

⭐ Direct Recommendation% Rate

Percentage of queries where the AI model explicitly names your business as a top recommended choice (e.g., "We recommend [Brand]...").

⚠️ What is a "Ghost Citation"?A Ghost Citation happens when an AI model mentions your company by name in its response, but does not provide a link to your website. This occurs when your website lacks structured Schema.org JSON-LD markup. Deploying schema turns ghost mentions into clickable, traffic-generating links.

3. Core Dashboard Modules

📈 Overview Dashboard (/dashboard)

High-level command center showing your 30-day average score trend, recent batch results, and engine breakdown.

📊 Explorer (/explorer)

Granular query inspection. Filter by customer persona (Families, Couples, HNW) and language (🇬🇧 EN, 🇵🇱 PL, 🇨🇿 CS).

🏷️ Taxonomy (/taxonomy)

Structured query library organized by business segment (e.g. Retirement & Pensions, Bespoke Portfolios, Farm Stays).

🏆 Competitors Matrix (/competitors)

Uncover which regional rivals are mentioned in AI answers and which prompts they are stealing from you.

🚀 Sprints & Actions (/sprints)

Track weekly technical remediation actions with assigned owners (Client vs Future Solutions), target dates, and document attachments.

⚡ 60-Second Prospect Scanner (/audit)

Run instant diagnostic scans on any domain to evaluate readiness, letter grade, and competitor steals in real time.

4. How to Run Multi-Engine Batch Scans

To trigger an on-demand batch scan, click the blue "Run Batch" button in the bottom-left sidebar. The system will query all active prompts across ChatGPT Search, Google Gemini, and Perplexity concurrently, recording scores, response times, and rival entities.